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Future Directions

What is Future Directions for Local Land Services?

In the past two years, our organisation has undergone audits and reviews across a broad range of areas, including:

  • organisation structure
  • governance arrangements
  • business processes
  • customer service
  • organisation culture
  • stakeholder engagement and communications
  • financial sustainability.

Future Directions is the coordinated response to these audits and reviews, which has identified opportunities for improvement to our organisation and our service delivery.

The Minister for Primary Industries has developed a Charter Letter, which is central to the Future Directions. It outlines the Government’s expectations of Local Land Services and the priorities we are required to deliver over the coming three years, arising from the audits and reviews.

Recent updates in the Future Directions process include:


Charter Letter from Minister Blair (Dec 2016)

What is the Charter Letter?

The Charter Letter is a legal instrument that outlines the Government’s expectations of Local Land Services.

It will be used as the basis for performance agreements between the Chair of Local Land Services and the 11 regional chairs, in a move that signals a significant level of accountability.

It will also guide the day-to-day operations of Local Land Services staff and regions.

What is in the Charter Letter?

The Charter Letter defines a set of strategic priorities linked to the State Strategic Plan and 11 local strategic plans.

It includes priorities across

  • governance
  • communications
  • stakeholder engagement
  • customer focus
  • financial sustainability
  • people
  • systems and operations
  • service delivery.

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NRC audits of Local Land Services (Dec 2016)

What reviews and audits are being published?

As part of the Future Directions process, the results of two audits by the Natural Resources Commission (NRC) and the NSW Government’s responses to these audits have been published. The following documents are now available:

These documents show the specific actions Local Land Services will take to improve governance, strategic management, communications, stakeholder engagement and branding.

Other relevant documents that are already available include:

What changes will be made?

Changes will be made across Local Land Services to address the reviews and audits and the priorities outlined in the Charter Letter.

Some of the main changes include:

  • Improvements to the governance framework, including a new structure for the central Board to improve strategic focus, tighter board processes and improved communications about roles, responsibilities and decisions.
  • Development of strategies to ensure a consistent approach to branding, communications and stakeholder engagement across Local Land Services.
  • A new delivery model to strengthen and modernise customer service.
  • A culture change project, responding to the outcomes of the 2016 People Matter survey and other identified areas for improvement.
  • A range of strategies to improve financial sustainability including new sources of revenue, more efficient ways of operating and delivering services, and attracting funding.
  • In partnership with the Department of Primary Industries, design and delivery of new and improved programs and services across biodiversity, biosecurity and agricultural production.

There will be some legislative amendments in response to recommendations from the NRC relating to governance. These will ensure our governance model matches best practice approaches and that roles and responsibilities are clear.

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